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Understanding login metro4d Terms & Conditions

When you open an account with us, you're entering into a straightforward agreement about how we operate together.

Account ownership & accessPayment method responsibilitiesWithdrawal verification stepsDispute resolution paths
login metro4d Understanding login metro4d Terms & Conditions
WE'RE HERE TO HELP

How to Reach Us About Terms Questions

Live Chat Support Open the chat bubble in the bottom-right corner of your lobby or account page.
Email Support Send detailed account or policy questions to support with your account ID.
Account Settings Visit your Account Settings page to review your registered details, payment methods, and recent…
SECURITY & YOUR DATA

How We Handle Account Information

Data Retention

We store your account data, deposit history and withdrawal records for the duration your account is active, plus seven years after closure for regulatory compliance. You can request a copy of your data through Account Settings.

Payment Security

Deposits processed through DANA, OVO, GoPay and QRIS use encrypted transmission. We never store full payment details; partner networks handle that. Your wallet balance is updated instantly once your deposit clears.

Withdrawal Verification

Before we send withdrawal funds, we verify your identity using the details you registered. This protects both your account and ensures funds go to the correct person. Verification typically takes 1–3 hours.

Login Security

Your password is encrypted and never shared. We recommend you change it every 90 days and log out after each session, especially on shared devices. Report suspicious login attempts to support immediately.

Dispute Process

If you dispute a transaction, contact support with your account ID and transaction details. We investigate within 5 business days and update you on the outcome. Keep your account email and phone number current.

Policy Changes

We notify you by email when we update these Terms. You can review changes in Account Settings. Continued use after notification means you accept the updated Terms.

Frequently Asked Questions About Our Terms

Account details must match your identity documents and payment source. If we detect discrepancies during withdrawal verification, we'll ask you to correct them before processing. Intentionally false information may result in account suspension and forfeiture of funds where local law permits.

Yes. Go to Account Settings and update your contact details. Confirm the change via a verification link sent to your new email. We'll use the updated contact information for all future communications about your account and withdrawals.

Minimum and maximum deposit amounts are displayed in the deposit form when you select DANA, OVO, GoPay or QRIS. We don't restrict deposit frequency, but we may flag unusually rapid deposits for verification. Check the deposit screen for current limits.

After identity verification (typically 1–3 hours), your withdrawal enters our processing queue. Most withdrawals to DANA, OVO, GoPay and QRIS clear within 2 hours. Bank transfers may take 1–2 business days depending on the receiving bank.

Yes. You can request permanent account closure in your Account Settings or through support. We'll process the request within 24 hours. Any remaining balance will be withdrawn to your registered payment method after verification.

Inactive accounts remain accessible; we don't delete them after a set period. However, where local law permits, we may apply inactivity fees after 12 months of no deposits or withdrawals. We notify you by email before any fees are applied.

Account eligibility depends on local law. You must be of legal age in your region and not registered on multiple accounts. We verify identity before approving withdrawals. Where local law permits restrictions, we enforce them consistently.